As defined by IBM, 'Managed IT services are computer-based processes that are outsourced to a third-party contractor. The contractor, known as the Managed Service Provider (MSP), takes responsibility for providing IT (information technology) services and equipment. The company pays a set fee for these services.'
But what do MSPs technically do? Let's dive into the broad services many generally provide.
A Tailored Approach
Structure and Reporting
One of MSPs biggest assets are data reporting and specialized team infrastructure to support many clients. Most will support many different businesses, even developing specializations, and will have the resources to back it up. Organizations are trending towards switching from internal IT teams to MSPs because of their resource flexibility.
Here's some must-have perks to look for in your MSP:
- Live Services Dashboard
- Monthly Service Reporting
- Billing Clarity
- Detailed Onboarding
Types of Managed Services
Most people are used to the idea of computer support as their IT department within their company. MSPs differentiate from this concept by providing a plethora of options to cover a wide range of business needs. Need your phone systems covered in case they stopped working? Want your printers handled so you don't have to waste time keeping up with toner?
MSPs are a multifaceted machine that brilliantly sets you up for success.
Take a look at some of the services they can offer:
- Managed Security
- Internet Services
- Managed Cloud Infrastructure
- Managed Printing
- Business Continuity Planning
- Managed Wireless and Mobile Computing
- Physical Security
- Managed Networks and Infrastructure
- Cyber Security
- HIPAA Compliancy
Growth and Complexity
Businesses today are changing at a rapid rate. While growing your company is a great problem to have, it does come with headaches. According to the Small Business Credit Survey, 57% of small businesses reported growth in 2018 and more than one-third added employees to their payrolls. With this change in pace, businesses' have to expand in every aspect to succeed, but they're not the only industry evolving at a fast rate. Technology is becoming more complex, in-depth, and advancing more than ever in the past few years. Cloud systems, networking, and artificial intelligence are just a few to highlight. MSPs have adopted their service model to support these demands completely. Even if your business isn't at the AI stage yet, MSPs are the solution to future-proof your business model and keep you from falling behind during this technology revolution.
Want to know how an MSP can benefit your business?